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Below are Frequently asked Questions and their answers

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Why do the payslips have Poppypride on them?

Payslips and P60s say Poppypride because in the eyes of HMRC we are the employer,  if you do need clarity for legal or proof of employment reasons you can request a legal and compliance letter stating this from customer services.

What is my new PAYE reference number?

Your new PAYE reference number is: 475/EB47055.

When will I receive log in details for the pension and how much is the minimum contribution?

The current minimum employee contribution is 3%, you will be contacted by Corpad within 12 weeks of employment with separate log on details, if you lose your log on details or do not receive them you can request them by contacting

How do I register on the portal

The portal URL  – In order to register you will need to click on the ‘Register’ button and enter both their NI number (without spaces) and Surname, as this information is taken from their payslip in order to create their account. An employee will only ever have to register once, when this have been done they will need to click on the ‘Log In’ button going forward.

When can I view my payslip?

You will be able to view your payslip as soon as you have received your first pay, this will be uploaded to the portal where you will be able to register and log on. Once registered every month/week (dependant on frequency of pay) you will receive an email to inform you a new document has been uploaded to the portal which will be your payslip.

How do I contact customer services?

Customer Services is open Monday through Friday 9am – 5pm telephone – 01145539213or email

What happens to my payslips if I leave the company?

Once you have received your P45 you will have 4 weeks to view, download and save your payslips before the portal will be closed down. However if you do need an historical payslip you can obtain this from customer services.

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