In this section of our Bulletin, we answer some of the most frequently asked questions we are asked.
What do I do if I am ill?
If you are not feeling well, you need to give your Stafforce representative as much notice as you can so that we can inform our client of your absence. We will make note of your absence and we will regularly communicate with you to check your working status.
Why should I inform Stafforce of an address change?
We need to be kept up to date on your living arrangements to make sure that you receive all of the correct communication about your assignments and future work-related documents. To do this, please phone, text or email your Stafforce representative who can update our system.
How do I request holiday?
You must notify your Stafforce representative of your requested dates and complete a holiday form at the earliest opportunity. You will be informed of whether your holiday is approved, this may be dependent on availability and client requirements. It may be necessary to also communicate and seek approval for your holiday from your supervisor or line leader. Any site-specific processes will be confirmed by your Stafforce representative.
PLEASE NOTE: You must give 2 weeks’ notice. Any shorter notice requests may be considered and approved subject to availability and client requirements.
How many holidays do I get/have I got?
Your holiday entitlement is accrued based on your hours worked, full details are included in your employee handbook. Unless you are specifically notified otherwise, your holiday year runs from 1st April to 31st March each year. Your holiday year-end date is shown on each payslip. You must use your entitlement during the leave year, however, you can carry forward a maximum of 24 hours into the next leave year to allow you to take your full entitlement. Your Stafforce representative can inform you of how many you have at any time.
How do I get my payslip?
This will be accessible through your NAvigate+ HIVE360 portal. You won’t have access to the portal until your first payslip has been added to the NAvigate+ portal. As soon as you have been paid the first time, your account is active. Then you can log in with your NI number and Surname. If you need any further help with logging in to the portal, your Stafforce representative can send you instructions.
PLEASE NOTE: we need your NI for payroll purposes. If you need to apply for an NI number, find helpful information on the Government website here
Why am I paying towards a pension?
During your induction, you will be given information about how you are auto-enrolled into a pension scheme with Options UK. You will be sent information through email and post. If you DO NOT want to be in the pension you will need to opt out within 3 months. To do this you will need to get in touch with Options UK at email@example.com
or your local Stafforce representative.
When do I get paid?
Weekly wages are paid a week in arrears for hours worked the previous week. Upon leaving, you receive your final pay for hours worked in the last week of your employment on the Friday of the week following your last day. Your Stafforce representative can clarify this with you if you require.
How do I submit feedback or raise a concern?
If you have some feedback, a query or concern regarding your employment, a colleague, the hirer or Stafforce, your Stafforce representative or a Manager will be able to discuss and resolve this with you. If this requires escalation, then take a look at the complaints procedure and the escalation process within the Employee Handbook which contains details of how to contact the Compliance department.
We hope you have found this bulletin useful, look out for the next one at the end of November